Product Exchanges and Returns

Product Exchanges and Returns

Our 100% Satisfaction Guarantee allows you to return any product within 90 days from date of shipment for a full refund of the purchase price (this does not include your original shipping fees).
In order for a return to be covered by our 100% Satisfaction Guarantee, items must be:

  • Returned in it's original packaging as shipped
  • Attached with the original receipt
  • Product CAN NOT be used
  • Customer must obtain a valid RMA before sending the return, please contact us
  • Product can not have been purchased as a "Special Discount" item where purchase price has been reduced due to damage or use
  • On any return, the customer is responsible for all shipping charges, including any costs incurred in getting the product both to and from the customer, regardless of whether shipping was originally charged or not. If we sold or shipped you the wrong item, we will refund your entire amount.
  • If an item is shipped and returned because it is not deliverable due to an incorrect address, the customer will be responsible for shipping both ways. Orders for larger items that must ship freight require the shipping company to contact the customer prior to delivery. If the product is returned because the freight company could not reach the customer, this will be considered a return, and the order will be subject to our regular return policies.

All returns require previous communication with Outdoorkitchenstore.com and a valid RMA (Return Merchandise Authorization) Number. Please do not simply ship items back. Items must be returned prepaid in resaleable condition with all documentation, hoses, etc. Please package your shipment well and insure your shipment. If your return arrives to us damaged, you will have to file a claim with the shipping company to be reimbursed for the product. We are not responsible for damages during shipping on returns. Contact us to schedule a return and check back with us several days after you have shipped it. We will not be held responsible for a refund if a follow up call is not made by the customer.

If an item is damaged upon arrival, or if we sent the wrong item, we will pay for the return shipping, and we will get the correct item to you at no extra cost. Customer must notify us within (3) days of receipt of any shipping damages. Customer is responsible for any damage to the product when shipping back to us. Please call us toll free at 877-541-0414 to report this issue and we will gladly help you out.
If an item is shown as delivered by the shipping company and has not arrived, or if the item is shown as undelivered and has not arrived, please contact us within (21) calendar days of the expected delivery date to report a missing delivery. Please call us toll free at 877-541-0414 to report this issue and we will gladly help you out.

The 100% Satisfaction Guarantee IS NOT covered if:

  • Item has been installed or used in any manner, or items which are special ordered such as custom color (ie: outdoor kitchens, color ranges, etc.) 
  • Item has been personalized (embroidery, address plaques, etc.)
  • Item contains partial case packs. (bundles)